unified communications > providers from switzerland

Companies are confronted with the problem that contact data for customers, suppliers and partners is not managed centrally, especially on mobile devices. There is no call recognition on mobile devices, as not all contacts are available in the personal contact folder. Not even work colleagues are recognized. With Microsoft 365 Contact Sync, TwinCap First offers a simple solution that addresses the most common problems. Contacts are synchronized from a central location to the individual mailboxes as required. All employees are automatically synchronized from Microsoft 365 and are always available on the mobile device.

With Microsoft Teams Easy Call Report, we offer a simple solution to post all your missed calls in call queues directly to a Teams channel. You can monitor any number of call queues and post the messages either all in the same channel or in different channels. In this way, you can upgrade a long-awaited feature at an affordable price and increase your efficiency at the same time. The “Quick Action” buttons offer you a quick and easy way to carry out an action. For example, you can make a callback with just one click. If you prefer to write an e-mail, view the caller's website first or transfer the caller data to your CRM, you have the option of storing customized card layouts (in the Enterprise version). In the Pro version, you also have the option of displaying an Easy Call Report tab in your channel. This gives you the option of displaying a call history at a glance.

Teams Easy Lookup – See who’s calling you on Microsoft Teams! Are you looking for a solution to recognize caller IDs in Teams? Did you previously use a CTI solution which offered this integration and are now looking for a solution which can offer the same experience in Teams Phone? This is possible with Teams Easy Lookup! With our solution you will get a modern, cloud-based CTI (Computer Telephony Integration) for Teams.

Enable your IT-Service Desk to inform users simply, quickly, and perfectly in case of any IT problem. Inform only the affected users in a pinpointed way about incidents or maintenance. Circular e-mails using the "watering can principle" are a thing of the past with IBI-aws. The primary goal is to send information directly to the screen of the affected user. Provide information over an independent system, which you can still use to inform users even when other systems such as phone, e-mail, intranet, etc. are not available. Many administrators still know and are familiar with the Windows command "net send". The receipt of such messages, however, is dependent on framework conditions, the information capabilities are very limited and it is no longer available in new operating systems. IBI-aws is here to help. It provides the simplicity of "net send" but offers a multitude of options.

Fixed line is no longer just fixed line. You need to make phone calls, collaborate online and be available everywhere. Too complicated? Not with Festnetz+ . Everything you need is included in the user fee: SIP trunk, phone numbers, hosting licenses and support are included. Depending on the level, you will receive inclusive minutes. Not only are we good at making phone calls, but we also offer extensive functions for online collaboration. Use audio and video conferences, chat and much more.