contact center > providers from switzerland

BSI Banking is our answer for banks to digitize their customer relationships. The industry solution is convincing thanks to its 360° customer view, connection to the core banking system and flexible processes. Our software is perfectly tailored to the regulatory requirements of the banking market. BSI Banking in combination with BSI Studio supports you in the implementation of processes and automated customer journeys so that you can consistently implement the customer focus across all channels. This means greater efficiency and customer satisfaction. So that your customer advisors have time for what's important: excellent advice.

BSI CRM is a comprehensive CRM deployed at all customer interfaces: Sales, Marketing, Multi-Channel Contact Center, Self-Service and Point of Sale. Can be used both as client and mobile: Web, smart phone, tablet. Well-integrated, easy to use and at reasonable cost. The use of open technology (Java/Eclipse) guarantees efficiency, individuality and future security.

Whether marketing, sales or service: digitize your customer relationships and processes with BSI Studio, the marketing automation platform. For individualized customer journeys in an instant and a consistently powerful customer experience. Real marketing automation, real data intelligence, real personalization. Enabling you to accompany your customers and leads throughout their personalized customer journey. So that every customer feels like what he is: unique.

With Microsoft Teams Easy Call Report, we offer a simple solution to post all your missed calls in call queues directly to a Teams channel. You can monitor any number of call queues and post the messages either all in the same channel or in different channels. In this way, you can upgrade a long-awaited feature at an affordable price and increase your efficiency at the same time. The “Quick Action” buttons offer you a quick and easy way to carry out an action. For example, you can make a callback with just one click. If you prefer to write an e-mail, view the caller's website first or transfer the caller data to your CRM, you have the option of storing customized card layouts (in the Enterprise version). In the Pro version, you also have the option of displaying an Easy Call Report tab in your channel. This gives you the option of displaying a call history at a glance.

Teams Easy Lookup – See who’s calling you on Microsoft Teams! Are you looking for a solution to recognize caller IDs in Teams? Did you previously use a CTI solution which offered this integration and are now looking for a solution which can offer the same experience in Teams Phone? This is possible with Teams Easy Lookup! With our solution you will get a modern, cloud-based CTI (Computer Telephony Integration) for Teams.