TwinCap First AG is a dynamic company that specializes in innovative cloud solutions. With a strong focus on Microsoft technologies such as Microsoft 365, Teams Telephony and Azure, TwinCap First offers customized solutions for the modern workplace. The company is characterized by its agility, expertise and experience and meets its customers at eye level, which enables personal and effective advice.
Digitalization is a challenge for many companies, and TwinCap First AG is ready to meet this challenge with 100% cloud expertise. They not only offer the introduction to the cloud, but also accompany their customers on their cloud journey in the long term.
Easy Call Report Product & Cloud Service show product detailhide product detail
Price
from CHF 10 per month for 5 call queues
Description
With Microsoft Teams Easy Call Report, we offer a simple solution to post all your missed calls in call queues directly to a Teams channel.
You can monitor any number of call queues and post the messages either all in the same channel or in different channels. In this way, you can upgrade a long-awaited feature at an affordable price and increase your efficiency at the same time.
The “Quick Action” buttons offer you a quick and easy way to carry out an action. For example, you can make a callback with just one click. If you prefer to write an e-mail, view the caller's website first or transfer the caller data to your CRM, you have the option of storing customized card layouts (in the Enterprise version).
In the Pro version, you also have the option of displaying an Easy Call Report tab in your channel. This gives you the option of displaying a call history at a glance.
Easy Lookup Product & Cloud Service show product detailhide product detail
Price
from CHF 2 per month per phone number
Description
Teams Easy Lookup – See who’s calling you on Microsoft Teams!
Are you looking for a solution to recognize caller IDs in Teams? Did you previously use a CTI solution which offered this integration and are now looking for a solution which can offer the same experience in Teams Phone?
This is possible with Teams Easy Lookup! With our solution you will get a modern, cloud-based CTI (Computer Telephony Integration) for Teams.
Contact Sync Product & Cloud Service show product detailhide product detail
Price
from CHF 1 per user per month
Description
Companies are confronted with the problem that contact data for customers, suppliers and partners is not managed centrally, especially on mobile devices. There is no call recognition on mobile devices, as not all contacts are available in the personal contact folder. Not even work colleagues are recognized.
With Microsoft 365 Contact Sync, TwinCap First offers a simple solution that addresses the most common problems. Contacts are synchronized from a central location to the individual mailboxes as required. All employees are automatically synchronized from Microsoft 365 and are always available on the mobile device.
Technology
Microsoft 365, Exchange, Outlook, Teams, Telephony
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